Students are also being reminded of the importance of reporting issues such as maintenance problems and damp and mould to their landlord or letting agent. More information on tackling damp and mould can be found via damp, mould and cold homes.
But don’t forget, if your landlord is not resolving maintenance issues reported within the timeframes below, you can report these to the B&NES Council.
Landlords need to complete repairs ‘within a reasonable period of time’. The period that we consider to be ‘reasonable’ depends on the seriousness of the problem, and how much it affects your safety, health or comfort in your home.
- Emergency repairs which affect your health or safety: 24 hours (for example, a major electrical fault, or a blocked WC)
- Urgent repairs which affect your comfort: five working days (for example, hot water, heating or fridge failure or a serious roof leak)
- Other non-urgent repairs: 20 working days (for example, a shower breaking down, when you are still able to take baths)